The aim of this course is to assist you in becoming a more effective communicator by identifying people’s thinking patterns and preferred learning methods and by tailoring your communication accordingly. Getting a better understanding of how you communicate with others as well as how others communicate with you will improve business and personal relationships. Moreover, this course will help you fine-tune the way you interact with others, which can be the key to your workplace and overall success.
The workshop is designed to be interactive and participatory. It includes various pedagogical tools to enable participants to function effectively and efficiently in a multilateral environment. The course will be built on four pedagogical pillars: concept learning (presentations by the consultant), role playing (group exercises), experience sharing (roundtable discussions) and exposure to case studies and scenarios.
Course Objectives
By the end of the course, participants will be able to:
· Use advanced communication tools and skills to deliver various types of messages
· Identify the different personal listening styles and discover their own (reflective, connective, conceptual, analytical)
· Describe and harness the power of body language
· Practice and use assertiveness skills in different situations
· Demonstrate the use of the secrets of influence for effective communication
Target Audience
This course is targeted at employees, supervisors, middle managers and senior managers seeking to take their communication skills to the next level by developing advanced communication techniques and strategies.
Who should take this course?
· Highly-motivated individuals who see the value in improving their communication skills across all
of their interactions to increase their personal and professional impact.
· Professionals who want to use nuanced communication skills to extend their influence and
embrace larger leadership roles.
· Leaders who want to elevate their communication delivery and practices to craft compelling
messages and presentations to their teams.
Target Competencies
· Verbal and non-verbal communication
· Building rapport
· Influencing others
· Inspiring and persuading others
· Providing and receiving feedback
· Assertiveness
Course Outline
* Defining effective communication
o Communication: definition and characteristics
o Myths about communication
o Communication functions
o The four laws of communication
o Evolution of communication
o Communicating for results
o Understanding elements of communication
o The element of noise
o Overcoming communication anxiety and other obstacles
o Communication etiquette
* The art of listening
o Common listening issues
o Guidelines for effective listening
o Effective listening and paraphrasing techniques
o Understanding different listening styles: active versus passive styles
o Improving the information recall rate
o Assessing personal listening profiles
* Internal listening filters
o Understanding the filter system
o Sensory input channels
o Internal filter systems: the 6 layers (Distractions. Emotional states, Beliefs and expectations,
Differences in style. Self-protection)
o Overcoming the 6 filters when communicating
o Avoiding the loss of information
* Mastering body language
o The art of body language
o Components of nonverbal communication
o The power of appearance
o Communicating through colors
o Evaluating your body language skills
o Eliciting thinking patterns through eye movement
o Building rapport using body language
* Advanced assertiveness skills
o Understanding assertiveness: definition and values
o Components of passive, assertive and aggressive styles
o Assertiveness rights and responsibilities
o Activities for practicing assertive behavior
o Managing criticism assertively
* The power of influence and persuasion
o Definition and characteristics of influence
o The 6 principles of persuasion: how to apply them
o Bases and sources of power
o Dealing with difficult people using persuasion
“Skill Up YOU” is an educational and consultancy company specialized in Youth and Young Adults development. It offers accredited programs of Subject Matter Experts in the fields of executive coaching, financial literacy, career growth, entrepreneurship, psychological development, school and parental support, as well as special programs to train educators on personality and character building.
Being aware of the importance of the leadership qualities, citizenship values and emotional and social competencies required by the future corporate leaders, entrepreneurs and citizens of the world, our trainers will add tremendous value in empowering the Youth and Young Adults in these skills thus facilitating their future educational, career, and life success.
Advanced Communication
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